FAST, TRACKED USA &
WORLDWIDE SHIPPING
ALL ITEMS
IN STOCK NOW
60-DAY
RETURNS
SERVING THE USA FOR 18 YEARS
ESTABLISHED 2008

Frequently Asked Questions

Stormtrooper Costumes

With our Full Stormtrooper Costume you will receive:
  • ALL ARMOR PARTS – trimmed, polished, strapped and ready-to-wear
  • HELMET
  • BODYSUIT
  • GLOVES
  • NECKSEAL
  • BOOTS
  • BLASTER
  • HOLSTER
  • BALACLAVA
  • INSTRUCTIONS – parts list and guide to wearing your suit

Our Kit package includes:

  • ALL ARMOR PARTS
  • STRAPPING KIT
  • STRAPPING
  • INSTRUCTIONS
  • HELMET (if applicable)
  • CHECKLIST OF PARTS

Yes, Stormtrooper armor depends on height, build and fit, we recommend checking measurements before ordering where possible.

If the armor is a surprise gift, contact us first and we can help you choose the safest option, explain the size ranges, and advise whether a complete package, gift voucher or accessories may be the best route.

We have created a helpful dedicated page with information on joining a costume group and costume clearance.

Please click here for more information.

Yes, we have created a special size confirmation page online that will assist you decide what size your suit of armor your require. Click here to discover your size options.

Our armor is made from 2.5mm ABS white plastic.

The plastic has been treated to protect the whiteness of the armor. However, prolonged exposure to direct sunlight will eventually cause yellowing.

For general maintenance, we recommend baby wipes. For removing black marks, a small amount of WD-40 can be used.

Absolutely. After purchasing a suit, we offer free hook and loop replacement ‘Strapping for Life’. Simply tell us what you need, and we will supply it, free of charge. You need only pay for shipping.

All of our replacement armor parts are compatible with our Stormtrooper Costume. If you did not purchase a suit from us, in general the parts will match, though there may be differences in color tone and trimming. Please contact us directly for more information by clicking here.

The bodysuit supplied uses a double zipper system for convenience. To use the toilet while standing, you can undo the crotch plate’s strapping and open the lower zip on the bodysuit. The Stormtrooper Armor must be removed when sitting.

We do not rental or rent out Stormtrooper Armor Costumes or equipment.

Purchasing a full set of replica Stormtrooper Armor is very special and we are here to help. If you have any questions, you are welcome to call us, email us or visit us at our London store where we have a full set of armor on permanent display. To contact us by telephone or email, please click here.

Orders and Shipping

Yes, an order confirmation email will be sent to you as soon as you complete your purchase.

Yes, as soon as your order is shipped, you will receive an email with the tracking information for your purchase.

It is important to the Stormtrooper Store that you are 100% satisfied with your order. If you have any problems with your order, please contact us by email or phone as soon as possible.

The purchased item must be returned within 30 days of receipt in its original condition and marked ‘RETURN’. Once received we will offer you a replacement or full refund within 7 to 14 days (We do not refund shipping and packing charges).

Exchanges – If you wish to exchange an item, please return it to us as above, including your order ID and state clearly what you wish the item exchanged for (Please note we do not cover shipping on exchanged items).

For returns information on Full Armor Packages, please click here.

Yes, We operate under the General Data Protection Regulations (GDPR) which came into effect on 25th May 2018.

The information you provide to us will be held on secure Stormtrooperstore.com servers. We only collect information about our users as provided to us during the registration or purchasing process, which you agree to supply to us as accurate. Information collected includes name, shipping address, billing address, telephone numbers, e-mail address, and Items purchased detail only.

You have the right to withdraw your consent at any time. You also have the right to ask for a copy of the personal data we hold on our system.

Stormtrooperstore.com does not store your credit or debit card details on its servers, this information is held securely by PayPal. Stormtrooperstore.com does not require you to create a Customer Account before you place an order; account information can be changed or removed by using your login and password.

We accept all major international credit and debit cards and we use PayPal to process your payment securely.

We also take orders and payments on the telephone and can accept bank transfers. Contact us by clicking here.

Most Small Items Shipped Within 24 – 48 hours

Full Costumes and spare parts 7-14 days

Please check the product listing for the shipping time for your specific item.

All items are shipped First Class post or Airmail Carrier Worldwide. The Stormtrooper Store cannot take responsibility for shipping times after we have shipped your order. Please check the shipping times within the main product description of each product.

We ship Stormtrooper armor and costume accessories across the UK and worldwide using tracked shipping services wherever possible.

UK orders are usually the quickest and simplest to arrange. International orders may take a little longer depending on the destination country, carrier route and local customs process.

If you are ordering for a convention, event, birthday, production or fixed deadline, please contact us before ordering so we can advise you as clearly as possible.

Stormtrooper armor is carefully packed in large protective boxes, so shipping times and carrier handling can vary slightly from smaller packages.

International customers may also need to allow for local import duties, taxes or customs charges, depending on their country.

If you receive a damaged or incorrect item please email us right away by clicking here.

We display prices in GBP (£), EUR (€), and USD ($). Your final order will be charged in GBP (£).

Please note: Prices shown in EUR and USD are estimates relating to the exchange rate for that day, your final payment may differ by a fraction.

If you have forgotten your password, please click the Password Reminder link in the Customer Account area at the top right of the screen and follow the simple instructions. Alternatively please click <a style=”color: #4d4b4b;” href=”https://www.stormtrooperstore.com/index.php?module=userAccount&amp;action=forgottenPass1″>here</a>.

Opening a customer account is not compulsory. When you open a Customer Account, you can save time when placing an order, see the status of past orders and track them from within the Customer Account, and occasionally receive the latest news on products, services, and events at Stormtrooperstore.com.

We operate under the General Data Protection Regulations (GDPR) which came into effect on 25th May 2018.

Account information can be changed or removed by using your login and password.

Further information on all of the above and more can be found here.

We would be happy to answer any questions you may have. Please email us by clicking here. We endeavour to reply within 24 hours, if not immediately.

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